Products & Customization

• Do you offer OEM/ODM? Yes. We can add your logo to any order. Custom colors and designs are also available (MOQ varies by product).

• What is the MOQ? Our Minimum Order Quantity is just 1 piece.

• Do you provide free samples? No, we do not offer free samples.

Warranty & Support

• How long is the warranty? We provide a 12-month (1-year) warranty on all products.

• How do you handle defects? We ship free spare parts and provide instructional videos to help you replace them.

• What if I don't know how to use the machine? Each unit includes a manual. We also offer video support if you need extra help.

Pricing & Payment

• How do I get a price? Email us for a quote within 24 hours, or message us on WhatsApp/Skype/WeChat for an instant price.

• How long is a quote valid? All prices are valid for 30 days.

• What are your payment terms? We accept T/T, L/C, D/P, Western Union, Credit Card, and Alipay in USD, EUR, or CNY.

Shipping & Delivery

• What is the lead time? Usually 3–15 days, depending on your order size.

• Which trade terms do you use? We support EXW, FOB, and CIF (any China port or warehouse).

• How do I check shipping costs? Send us your address or port name. We work with direct agents to provide the lowest freight rates.